FAQS

Ritual Remains

Ritual Remains is made up of two people- Helen & Tavo! 

We each make one of a kind and consistently stocked designs for RR and we also have some collaborations. Currently, we only sell our jewelry online. See our About Us page for more info on the makers!

Custom Pet Portraits

Requests are now open! Please fill out the form below to have your request recorded. All information on the custom slots is available at the top of the form. 

https://goo.gl/forms/AX682TwNTD5gNaca2

The form will be open for submissions from 1/30-2/6. 3 requests will be pulled using a random number generator on 2/7. 

Shipping 

We are not liable for lost or stolen mail. 

If you suspect a package has been lost or stolen, we are happy to help you try to recover it. Please double check your provided address and email us with any changes.

We add shipping insurance to all items priced at $150 or higher. The cost of insurance is included in the price of your item. If you would like to add insurance to an item that is less than $150, please send us a message.

We do not offer refunds or discounts for items not received/lost in the mail. If the item was insured, we will open a claim with the shipping provider and send you the insurance money (covers the price of the item but does not include shipping cost) once we receive it.  

How long will it take my order to ship?

We generally deliver packages to the chosen shipping provider within 2-4 days (this excludes made to order items). Once shipped, the arrival time varies depending on the chosen service. Our most common shipping method is USPS first class mail, which takes 3-5 business days within the US. You will receive an email with tracking info as soon as your order ships.

*Hammered hoop earrings are made to order, please allow 2-4 weeks for shipping**

I need an order by a certain date, what should I do?

Send us an email with the details of your order and when you need it by. We will determine whether or not a rush delivery is an option for a small fee payable through PayPal.

Do you ship outside of the US?

We ship world wide! Please be aware that upon delivery or pickup, you may have to pay customs fees, duties, tariffs, taxes, etc. These fees are set by your government and are the responsibility of the buyer. For more information, please contact your local customs office or postal service.

 

Payment Plans

  • Items priced at $250 and above (or items with payment plans listed in the description) are eligible for a payment plan. 
  • To set up a payment plan or with questions regarding one- please email us at ritual.remains@gmail.com and include a description of the item you are interested in.
  • Payment in full must be made within 60 days of invoice being sent.
  • Invoicing will be through PayPal and can be paid either with a PayPal account or by card.
  • Minimum first payment is 25% of the total amount. 
  • Payments after the initial 25% deposit can be paid within a time frame that works best for you, as long as it is complete within the designated 60 days.
  • Shipping and insurance will be included in the invoice. 
  • If payment in full is not received within 60 days, the invoice will be canceled and you will only be refunded 50% of the total paid amount.
  • Custom orders cannot be refunded if canceled.

 

 

Returns

*Please take note of the size and weight listed with each piece before you purchase an item. We do not accept returns for earrings being too heavy, large, or otherwise. If you purchase an item and email us with concerns before we ship it, then we can offer a refund or other solutions. Look through all of the photos and read the descriptions. If you have any questions on a particular piece you can contact us at ritual.remains@gmail.com
The following items can't be returned or exchanged-
  • Custom or personalized orders
  • Earrings due to hygienic reasons
  • Items on sale

  Returns and exchange details

  • We want to ensure that you are completely satisfied with your purchase. If you should have any problems or issues with your item please contact us immediately at ritual.remains@gmail.com. We will gladly work with you to resolve the problem. We take great pride in the quality of our craftsmanship and your satisfaction is our primary focus.
  • Returns must be made within 14 business days of contacting us with your return notification. Buyer is responsible for return shipping. You may choose to have your item replaced or refunded. Exchanges may be possible on a case by case basis.
  • Items on sale do not qualify to be returned or exchanged.
  • We are not responsible for jewelry that is broken by the buyer. In some cases we can make a replacement piece or do repairs that the buyer pays for.
  • In some cases, a small fee might be deducted from the cost of the item being returned. 

Jewelry/Patina Questions

What materials are used in your jewelry?

We primarily use .925 sterling silver, brass and copper.

Is your jewelry nickle free?

All of our jewelry is 100% nickle free. We use .925 sterling silver for all of the ear wires in our standard earrings. 

Patina Care:

While the patina for your jewelry is sealed it is still delicate. Please take
care when storing your jewelry so they do not get scratched by other items. Remove jewelry before swimming, bathing or exercising. Keep away from hairspray and perfume. Pendants are more prone to losing the patina so use caution not to rub them and take note of the above recommendations. 

Tarnishing:

Silver, brass and copper are all prone to tarnish over time. We suggest keeping a polishing cloth to brighten up your jewelry if you do not like the antiqued, tarnished look. When using a polishing cloth, be very gentle on dark areas (like night skies) and on our blue patina. We recommend the Sunshine brand polishing cloth for silver, brass, copper and gold jewelry.

The patina may change/wear off in some areas over time. We are happy to reapply patina to your jewelry for a small fee.

 

Tips on keeping your jewelry from tarnishing:

  •  Chemicals like hairspray, perfume, deodorant, body lotion, bleach, etc., can speed up the tarnishing process. Also be mindful to keep silver away from rubber, vinegar, olives and fruit juice.
  • Store your jewelry in a cool, dry place, away from direct sunlight and moisture.
  • Storing your jewelry in individual, small zip-lock bags with an anti tarnish strip will help your jewelry from getting scratched and exposed to conditions that speed up tarnishing.
  • Do not store jewelry unprotected in the bathroom or exposed to humidity and moisture. 
  • When you remove your jewelry, clean item with a polishing cloth or dry soft cloth before storing.

 Cleaning your jewelry:

  • We recommend polishing your jewelry with a soft polishing cloth and recommend the Sunshine brand polishing cloths. 
  • Different soaps or DIY recipes can harm patinas, stones and other materials used in our jewelry. If you have questions of how best to clean your piece you can email us at ritual.remains@gmail.com

Custom Orders

How do I request a custom order?

Custom orders are currently closed, but don't worry, they'll be back! When we are taking on new custom orders we will post the information on our Instagram page @ritualremains. Please give us a follow to stay up to date with our custom order announcements. You can also receive notifications about custom order information, sales and new designs by signing up for our Email Newsletter! 

 

Wholesale

We are not currently offering wholesale, but we plan to in the future! If you would like to be notified of when this becomes an option, please send us an email to be put onto our wholesale information email list.